Your automation desperately needs some D.O.W.N.T.I.M.E.

(D) DEFECTS

D stands for defects or defective products that your process produces. These outputs are not just products the business produces but also the outputs of individual internal business processes where the results are of subpar quality. This could be forms or procedures with missing information or teams that frequently miss deadlines or submitting incorrect versions of documentation that are now in circulation.

(O) OVERPRODUCTION

Overproduction is when a process is producing too much and as a result, is wasting resources and energy. This can be at a business, team, or individual process level. Counterintuitively, overproduction actually makes a business less productive.

(W) WAITING

Probably the most obvious form of inefficiency and easiest to spot. This spans from having long customers queues, and hold times with customer service, to delays within a process between the different steps. For example, if staff are waiting for others to respond to emails or sign paperwork (due to backup of unread emails or piles of paper), this waiting stops others from proceeding to their next task and can accumulate into huge delays in service.

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Tony IA

Tony IA

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Simplified Intelligent Automation for business leaders and automation teams